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TicketFlow by Smartsevak

All your complaints, conversations, and SLAs—on one screen.

From missed complaints to managed conversations, TicketFlow transforms chaos into clarity using AI-powered voice, chat, and WhatsApp automation.

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The Challenge

When communication breaks, trust suffers

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See where most organisations struggle before they switch to TicketFlow.
📞

Scattered Channels

Complaints arrive via phone, WhatsApp, emails, or registers—making tracking and accountability impossible.

⚙️

No Central Control

Issues bounce between departments without a unified owner and follow-ups get lost in chaos.

😞

Frustrated Customers

When a customer has to remind you twice, the system has already failed them.

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No Visibility or Data

Without analytics, leaders cannot measure response times, satisfaction, or trends.

The Smartsevak Solution

Simple, scalable & AI-ready

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TicketFlow unifies every support channel—voice, chat, WhatsApp, walk-ins—into one command centre. Teams see live ownership, SLA timers, and AI-generated insights without needing multiple tools.

Talk to Sales
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01

Unified Dashboard

All issues from calls, chats, and WhatsApp organised in one interface with live tracking.

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02

AI Call Intelligence

Understands calls, transcribes voice complaints, and assigns tickets in seconds.

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03

WhatsApp Automation

Smart bot handles FAQs, attachments, and routes issues instantly.

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04

Actionable Analytics

SLA compliance, CSAT, and department-wise performance at a glance.

Transparent Pricing

Scale as your automation grows

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Choose the plan that matches your organisation's size and automation needs. All plans include dedicated support and regular updates.

Basic Plan

Ticket System Foundation

Annual ₹25,000
Setup FREE
  • check iconDesktop/Mobile friendly web application for Customer/Agent and Admin
  • check iconUp to 10 departments supported
  • check icon5 user logins free
  • check icon500 monthly active customers
Book a Demo
Popular

AI Integrated Plan

Smart Call Intelligence

Annual ₹36,000
Setup ₹10,000
  • check iconEverything in Basic, plus AI powered call analysis system
  • check iconFree 8,000 calls (annual limit)
  • check iconAfter that, ₹3.5 per call
Book a Demo

WhatsApp Bot Plan

Conversational Support at Scale

Annual ₹30,000
Setup ₹20,000
  • check iconEverything in Basic, plus
  • check iconWhitelabeled WABA
  • check iconCustom bot flow for ticket creations
Book a Demo
Enterprise

Enterprise Edition

Custom Integrations & Scale

Annual Custom
Setup Custom
  • check iconMulti-branch setup & SLA workflows
  • check iconDedicated account manager
  • check iconPrivate deployment & API integrations
Book a Demo

*18% GST extra

Industries We Empower

TicketFlow adapts seamlessly across verticals

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🏥

Hospitals & Healthcare

Capture patient concerns from OPD to discharge via one dashboard.

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🏭

Manufacturing Companies

Turn dealer calls into structured tickets for faster response.

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🧰

Service Agencies

Field teams log issues on the go—no spreadsheets or manual entry.

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🛍️

D2C & Consumer Brands

Voice-based feedback and WhatsApp updates build loyalty.

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Impact

Trusted by customer-first organisations across India

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4x faster

Average SLA improvement after deploying TicketFlow workflows.

65%

Reduction in manual calls thanks to WhatsApp automation.

360° view

Management dashboards for every branch, agent, and campaign.

Next Steps

Ready to make customer experience smarter?

Bring every conversation, ticket, and SLA into one command centre. Our team will help you map goals, migrate data, and launch automation in days—not months.

  • Personalised product tour with a solution expert
  • Migration plan for WhatsApp, voice, and on-ground teams
  • Growth roadmap covering analytics, AI, and compliance
Book a Demo

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